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Customer testimonials


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Customer Testimonials

Every customer deserves – and gets – our best

Word travels fast in our business. Do a poor job and you get what you deserve – poor referrals. But do a good job, and not only are the compliments nice to hear, they speak to the care we put into every job and the attention we give every customer.

Here are a few thank you notes from satisfied customers:

Challenges:

Document management

Laser Image has done an excellent job in managing our sales support literature for our national sales force by developing a website that is the repository for this literature. Always responsive, flexible, timely, and friendly, they are a great group to work with!
— Richard M. Foote, Vice President, The Davey Tree Expert Company
We enjoy doing business with you. Besides being cost effective…the quality/customer service you guys provide makes our choice an easy one, to say the least.
— Patrick Kanetzke, Marketing Coordinator, G4S Compliance & Investigations
I think it’s fair to say our business would not exist without the continued support of and partnership with Laser Image Printing & Marketing. It’s great to know that, with a quick phone call or email, I can get anything from unique small-quantity orders to huge runs done in short turnaround times, at the highest quality, and at a fantastic price.
— Michael Faber, CCO, Bound
OK – the business cards arrived about an hour ago and they are dead-on! Perfect! This is a no-brainer for a next order! Thank you for doing so much so well! Everyone who sees them raises their eye-brows. They are cool!
— Michael DeWaal, COO/CTO, Velocity BioGroup
Laser Image has been a long-time, trusted resource for Cotton Incorporated. From simple brochures to more complex displays, they provide a high quality product with an extremely quick turn-around. The team at Laser Image is knowledgeable, easy to work with and always ready to meet our tight deadlines. They are truly an invaluable partner to Cotton Incorporated in helping us to promote cotton globally.
— Megan Peterson and Lisa Jordan, Cotton Incorporated
Laser Image has always been our source for large and small projects. Their turn-around time is unbeatable and they always come to the rescue during our busiest trade show season. I’m not sure what we would do without them!
— Susan Wilson, Creative Director, Trimaco, LLC
Thanks to the Laser Image efficient staff, I was able to ship my boxes to the conference in a timely manner. The appropriate packaging and sealing of the boxes cut my labor time tremendously. It also prevented me from lifting the boxes to reinforce them. I appreciate the efforts you go through to deliver me a quality product.
— Barbara, Parexel
That is perfect! This is why I love working with Laser Image. You’re a great team.
— Tami Tuck, Program Coordinator, Duke Integrative Medicine
Again I wanted to say thank you. You have been very helpful and patient with me through this learning phase.
— Lisa Johnson, MetaMetrics
They are easy to reach, quick to respond and able to customize and/or change orders if needed. Their professionalism combined with a friendly attitude allows me to focus on other projects and trust the shipments will be delivered in a timely manner.
— Brittini Schafer, QlikTech

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Event planing

There is no better printing company and TEAM than Laser Image. We always get the best. Thanks to you all.
— Sarah Blacklin, Co-Director, NC Choices
CED has been working with Laser Image for over 20+ years and they have been a great partner. They understand our needs and always deliver quality products on time. Their staff is reliable, professional and easy to work with. With Laser Image, we never have to worry.
— Miriam Wilson, Council for Entrepreneurial Development
Laser Image has provided nothing short of outstanding customer service to our team. They work on several projects throughout the year, and constantly display efficiency, and professionalism. We enjoy working with them and look forward to a long and prosperous relationship.
— Kelly Mahoney, All About Beer
The members said everything was SO classy, the best overall conference in years! They loved the QR game and that everything looked so professional and polished! Please communicate to everyone my most heartfelt thanks and appreciation …
— Debbie Regan, North Carolina Physical Therapy Association
Thank you so much for your hard work on the program and the banners and your GENEROUS sponsorship support. I think it all looked great—very professional and clean. This was a much better experience than last year.
— Michael Lardieri, Kenan Flagler Business School
I can’t say enough about the quality I receive from Laser Image. They help us think outside the box with respect to our event and festival signage. I frequently refer them to other Event Planners as their product and service can’t be beat!
— Valerie Ward, Director, Events & Marketing, American Tobacco
Utilizing the pull up banners for our “Campaign for the Library” added a great dimension to conveying the message to donors. The color is amazing! The banners have proven to be very versatile because they are lightweight, easy to move but sturdy. Pricing was excellent. And, best of all, the customer service was top-notch!
— Alice L. Sharpe, Development Officer, Durham County Library

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Marketing & fundraising

Innovative ideas. Fantastic customer service. All within budget and on time. What more could we ask?!
— Lari Hatley, Animal Protection Society of Durham
Exceptional customer service – I highly recommend Laser Image! They are always available to talk through orders and guide me in the best possible direction. Thanks Katie Beth for always helping make us look good!!!!!
— Rebecca Hankins, Conservation Trust for North Carolina
Laser Image consistently delivers high quality results-quickly, at a fair price, and with great service. BLAM!!!*
— Jeff Denny, Principal, Liaison Design Group
For over 10 years, Laser Image has been a valuable partner to IMI Association Executives, Inc. At IMI, we represent more than 15 professional and trade associations and we almost always have a printing piece or mailer in the works. Mike Mitchell, Pat O’Brien and the team at Laser Image have always worked with us to keep costs down while delivering a quality product and meeting our tight deadlines. I highly recommend contacting Laser Image for your printing and mailing needs.
— Whitney Bertram, IMI Association Executives
I have worked with Laser Image for the past 10 months now and am very impressed with Kelly and her team. They possess a results driven attitude and a dedication to providing their clients timely and professional services. If you are looking for a committed print partner, give them a call. You won’t be disappointed!
— Carrie Bailey, Grifols
I’m very pleased with the quality and professionalism of Laser Image. My printing has always been completed in a timely manner. I have really enjoyed working with them, great business!
— Sandi Johnson, Marketing Manager, GoodCents
I have been using Laser Image for everything from high quality posters to business cards, menus, and more for nearly four years now. I started using them because I have a client in Durham – NOSH Foods. It is so nice to order goods, sight unseen, and KNOW they will be printed correctly, delivered on time, and most importantly: LOOK GREAT! Besides being SO reliable, I only ever have to work with one person. Katie Beth knows us, what we expect – and how unpredictable and demanding we can be at times. Still, we are always treated with patience and understanding and are always pleased with the product.

I can’t count the number of times that we have had to order something at the last second or change something and have never had trouble doing so, been over charged, or made to feel bad for doing so. We have been so happy with the work they do we have even turned some of our Georgia customers over to Laser Imaging just based on their fair pricing, great product, and the working relationship we have developed with Katie Beth.

We appreciate everything you do for us and look forward to another year of doing great work together.

— Rob Walker-Bunda, Bunker Design Collaborative
From answering each and every email … to catching a mistake while printing, you have all gone above and beyond my every expectation. To you, it may just be doing your job, but to me it’s comforting to know there are folks like you out there who care as much as I do.
— C. Adger Rothwell, Sealed with Appeal
It’s excellent! You helped us increase the response to our mailings by seven times and I see the rate of our inbound calls has gone up too. I couldn’t be happier!
— Anne Kendrick, Assistant Director of Individual Giving, WUNC-Radio
Recently I’ve worked with Pat O’Brien on printing projects and I thought you might like to know how much I appreciate the exceptional service she provided. As a fellow marketer and manager of customer accounts at a small organization, I recognize the importance and value of outstanding customer service and quite frankly, know that it’s rare. It’s been a long time since I have received outstanding service; service that has exceeded my expectations and working with Pat was a refreshing change.
— Suzi Hunneman, Sales & Marketing Manager, CDB Corporation
Just thought I would pass this along. The banners look GREAT! Thanks for the awesome print job and attention to detail!
— Cassi Bergevin, Cricket Communications

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Self publishing

Maybe I’m old school, but I think even in this day and age people want good customer service and personal attention. … even the pressman came out to congratulate me on my book and offer words of support and praise! What a wonderful company!
— Jerry Hester, Author of children’s books
Mike Dickinson and … Cynthia, have met and exceeded all our expectations. … any success the book enjoys will have been due largely to a team of faithful, helpful friends. … you folks deserve a large share of the credit.
— Don Kimrey, God’s Comeback Kids
… we get our books so quickly, and in affordable quantities. And when we print a special edition … Laser Image can easily reprint our title, with a custom full-color cover, just for the pledge drive. … our particular needs are always met.
— Joe Graedon, The People’s Pharmacy
Any self-publisher would be advised to take a draft to Laser Image and let Mike and his team work with you to create the final version. Their coaching is professional, respectful, gentle, and patient. To put yourself and your creation in their hands will most assuredly yield a beautiful product at a reasonable cost, and in a shorter timespan than you could do yourself. In sum, I cannot recommend Laser Image Printing and Marketing more highly.
— Frederick Monroe

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Learn more

Mike Dickinson, Account Manager and Estimator
Have questions?
or call me at (919) 361-5822 ext 230. No obligation. I'm here to help.
Mike Dickinson, Customer Service Specialist